Rule 7 is something I run into fairly frequently. A customer will say they're looking-for-a-good-book-so-what-is-the-librarian-reading. I've learned to immediately turn that around and ask what sort of read they're looking for.
Regarding Rule 2, I do keep a list, stored in the cloud so I can get to it at the library or at home.
One rule that's not on the list is that people seem to want you to just about instantly offer suggestions out of your head. When TO had binders of read-alike lists, no one ever wanted to look at them. Going through the catalog to Suggestions and More works better; unless someone has a really detailed need (has to be an award-winner by an author of a certain background, for example), Novelist is just too involved.
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